Tikona — Connectivity and Speed Issue

For starting 6 months, it worked fine, but now its unbearable.

Dear Richa,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAP0641 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

One more complaint number-1-[protected].

To upload these two screenshot, it has taken 10 minutes. I am paying Rs.750 for 4 Mbps speed, but not getting even 1 Mbps most of the time.

Dear Richa,

This is a gentle reminder to follow-up on your concern listed on April 07, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKAP0641 in the subject line.

Regards,
Tikona Care

Instead of reminding me, check your spam folder. I already have sent you the mail. This is how you procrastination.

Dear Richa,

Greetings from Tikona.

Please be assured that your concern listed Apr 7, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Your team has noted many times and has been working from 2 months on the same issue. How can I be assured. Its working fine now but I do not know how long it will be fine.

Two more for today:
1-[protected]
1-[protected]

At 6:55 AM I called tikona customer care for connectivity issue. I kept calling them till 6:44 PM. Most of the time I get to hear that there is some server issue and it will be rectified with in 2 hours. I was shocked by the statement of one of the executive. He told that he found my network to be fine, however there was still connectivity issue. One of them told me that he will redirect my call to the senior engineer, but he had redirected it to the general technical support team. They do not care about the customer at all. I had very important work today, but it was delayed because of these people. Even I had an online exam session which I could not attempt because of the careless attitude of these people.

From 7th of April till date, I have not received a single a single call from Tikona. Today I got one, that too for the payment of the bill. On 18th, the executive told me that he will arrange an senior engineer visit and book a request for call back. But it has been two days now, but no call from them.

Few more:
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]

1-[protected] one more.

Dear Richa,

Greetings from Tikona.

With regards to your concern, We confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in


Regards,
Tikona Care.