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Tikona Digital Networks

Tikona — Connectivity

Address:560043
Website:www.tikona.in

My name is Rakesh, I am using Tikona from half an year. Recently I started facing problems with connectivity. Daily there will be network outage for 4-5 times. And it will get connected only after calling Tikona Care.
Now my internet is not working from April 03 2016, when I call to customer care there is no proper response from them. They always say it is under observation of their network team and will be resolved within 8 working hours, but no action taken till now. As of now I had raised more than 10 tickets but there is no proper resolution for any.
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Comments

Dear Rakesh,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAP0271 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care
Reply
Dear Rakesh,

This is a gentle reminder to follow-up on your concern listed on Apr 4 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKAP0271 in the subject line.

Regards
Tikona Care
Reply
Dear Rakesh,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care
Reply
Rakesh TP's [Complaint's author] reply, Feb 23, 2017
User ID 1114215094

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