[Resolved] Tikona — Connectivity issue

Ankul Choudhary

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122017
Website:	www.tikona.in

I have purchased new tikona connection last month. From the first day i am facing issue. Every day i face no internet connection issues. When i try to call customer care, it took around 20 mins to connect these guys. Then they say your issue will be resolved within 4 hours or engineer will visit you soon.
I have complaint a major issue on 13th july and they assured me that one engineer has been assigned and he will visit shortly. Since 13 july i am complaining daily, but no one came yet. Some time i even cant reach these guys on phone or call. They have given one customer care number, when i try to call on this no and choose the technical support option call disconnect automatically. And it happens most of the time. I have became totally frustrated. I want to disconnect my connection and i want my money back. This tikona internet service is no useful at all.

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Aug 30, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2016

Tikona Digital Networks Customer Care's response Dear Ankul,

Greetings from Tikona.

Please be assured that your concern listed July 18, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Verified Support

Jul 22, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Choudhary,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care