Tikona — Connectivity issue - poor service

Address:	600016
Website:	www.tikona.in

I am chezhian (Tikona customer id - [protected]) living in alandur, chennai. I have been using tikona services since august 2015. (But at this time i would have moved out to some other good internet service provider, again its my bad and still suffering with this worst service) from the month of august 2015 to till date, i would have raised atleast 100 concerns or complaints about the connectivity. All that i am getting back, is a predefined sentences from customer care staffs saying "the issue will be resolved in 8 working hours" or else "we will assign a technical person who will visit your premises on tomorrow and will fix the issues". All these were just statements, they never sent any person to my home to attend the problem.
I lost the connectivity on march 21, 2016 and called them multiple times and raised the concern. Still now, the issue is not resolved, all that they are saying there is some major tower problem, they decided to install a new tower in my area. So the issue will be resolved in 6 working days, said on march 27, 2016. I am not sure that they are following regular calendar or they are thinking that they still have few days left for 6 working days. After multiple asks, they arranged a call back service from their senior executives who called me on april 6th and told that the issue will be resolved on or before april 15th. Even i replied, the wait time is already over, i am not a fool to still waiting for this worst connectivity so i have already started looking for other subscribers. He added that the issue will be resolved on or before the said date and he agreed to move out to some other subscriber if the issue is not resolved on april 15th.
On top of all these, the technical persons whoever was assigned to visit my premises are real cheaters. They never made a visit or attended the problem but we will receive a sms stating "the technical issue for the user id ******** has been attended". You just think off if you get this message when no one has made any progress against the issue raised. I am completely frustrated with this connection. Now i am realizing that why i had taken such a useless connection and wasting my time and money.