[Resolved]  Tikona — Customer care executive refusing to solve problem

Address:

New Delhi, Delhi

Hi, I received a call from siraja @ 8 pm 31st august. These are following things we discussed 1 Full waiver from 5 July to 31st august 2. only 10% usage from 5 july to 31 august @ 512 kbps 3. Refused to give me details of my problem which has been solved 4. He confirmed by him that it is not necessary to always communicate consumer about request closed 5. He further told me that he will arrange a call back by Waiver team 6. He also said that " He is very sorry that he called me" 7. Resolved no problem and kept on repeating to terminate my connection when I didn't even talk about termination 8. He refused to write email to describe everything we talked and told me to write as I am consumer and he has no rights to write a email 9. He told me to remember everything he said by heart and not to ask about complaints again. 10. He kept on talking about termination of my connection, when I said I am not talking about termination 11. He also disconnected my call and said he cannot do anything more 12. he said that tikona is not free to write email to everyone 13. Overall he said nothing to solve my problems. 14. Please register a complaint against Sriraja who called me on 31st Aug 2015. I saw one more complaint being made against sriraja please see the attached file I NEED DETAILS OF EVERY COMPLAINT MADE FROM 6TH JULY TO 31ST AUGUST ON EMAIL. -- photo Rajinder Singh Delhi College Of Engineering Mobile: [protected] Email: [protected]@gmail.com Address: 341 Sant Nagar East of Kailash