[Resolved]  Tikona — Customer id: [protected]; disconnected service and cleared bill; still i am getting bill with late fees charges adding up every month.

Address:Bangalore, Karnataka, 560068
Website:Tikona.in

I have requested for disconnection almost a year back and cleared bill till before concluding disconnection (I remember Customer care representative called during disconnection period and asked me to pay Rs.300 as final settlement amount. I have paid same almost a year back.) But till date I am getting bill with every month additional Rs. 100 late payment fees added into that.
I called customer care may times and even mailed them to stop my bill as my connection is no more available, but still not concluded!!

Every month Customer care will call me to discuss and when I complain about the bill generation (which is not relevant), they will promise me to come back, but till date no one has come back on closure of my connection/bill.

Thank you,
Dharani
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Apr 15, 2017
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2017
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.
Verified Support
Apr 24, 2017
Tikona Digital Networks Customer Care's response
Dear Subsriber,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.1, 800.17/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
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