Tikona d — No services illegimitsate bill

Address:

New Delhi, Delhi

To Tikona broadband services, In an utter state of shock, harassment extreme mental torture due to broadband services installed at my place i am writing this email to give a message to Mr. Bajpai that you are one of the reasons our country is left behind due to your poorly developed foundation of your company called" TIKONA".Below mentioned describes the "how to piss off a customer in 10 days" movie since i have got tikona broadband services installed at my place: Torture part-1 begins from 9th July at 11:30am. A call was made to zonal sales office in Mayur vihar delhi to install a new connection.A plan of Rs.600+[protected]@14% was suggested and a time was fixed at 9:30am 10th July.No response till 12th July when again a call was made and the engineer gave time to install immediately.On 14th of June despite of several calls and reminders a favor was done and a team visited to install a connection.It was already intimated that i don't have a laptop/PC and i work through my i-pad.The team which came to install the connection came empty handed and laid wire from the terrace to the Ground Floor where the connection was to be installed.The wire laid is loose and hanging where the engineer had promised to fix-up in the evening.The wire is hanging in the air till date despite of certain calls and reminders.The xecutive had asked for my photo Id and i handed over my Adhaar card which has not been returned till date. Torture part-2 When on 14th of june the connection was installed the connection dropped at around 9pm in the evening.After waiting at-least 45mins so called toll free number says pls call on[protected] which is not a toll free number.After speaking to online executive who has put me on hold for approx.15 mins says the engineer will visit within 24hours."24-hours" seriously and what will i do till then "ring the bells".The connection got ok in next one hour but then stopped at 11pm again and story goes on...Please check your phone records which will tell that i have called every day and talked approximately 30mins on an average speaking to online executive but no action was taken at your end. Torture part-3 A request was given on 3rd of July to disconnect the connection and i was told that it will take 4working days.The connection dint worked on 3rd, 4th and 5th July.On 5th july evening i was told the connection will be disconnected within15 working days.I mean again 15days???? and what about the rentals you are gonna charge me for next fifteen days. Torture part-4 I have received a bill of Rs.2063.How???I have a 15GB free plan.According to you i have used approx 12523 which is 12GB. Total advance rental paid is 2620 which includes 15GB usage per monthSo how come my arrears are just Rs.556 where shoud be Rs.1936. Explain???????????????where is my 15+15+15=45-12Gb=33GB. How we can resolve=I need full refund of the charges i have paid in advance including the installation charges.No receipt has been given for the connection and installation.Also you are required to compensate for the losses i have suffered due to poor services and broadband not working every day since installation.The compensation charges would be 35, 000/-(thirty five thousand only). Suffering consumer: Sumit Kathuria contact:-[protected]