[Resolved] Tikona — Daily harassment on call because i cancel services

shaikhzoheb

Address:

Thane, Maharashtra, 401107

Hello,

My name is zoheb shaikh tikona broadband user, my id is [protected] i have send email and also call on 6th june 2017 to cancel my service as 6th will be the last billing date and tikona is prepaid hence i do not want to continue and need to make sure no charges should be applicable as i am cancelling the service.
Since from the day i cancel the service everyday this guys is calling to retain and asking the reason i explained thrice in initial days again and again they are harassing me no proper channel followed till date i have not received a any written email or confirmation for cancellation and i have received a bill of rs.425 as rental even it has no usage the representative says it take 15 days for cancellation oh commonon what a jazz 1 day to start service and 15 days to cancel this is out of the world.
My request to take strict action on tikona and i will never buy tikona again will pay 2000 for dongle but not tikona.in my boycott list and will spread the word in social network too, now its my time to harass you guys

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Jul 25, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Jun 23, 2017

Updated by shaikhzoheb Check the Below email its mentioned clearly the request was raised on 6/June/2017 so why they are charging for rental billing cycle ends on 6th June why I will pay the rental because they took time to cancel as if they are doing favour on me.
/////////////////////////////////////////////////////////////////////////////////////////////
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Customer,
With reference to your request number 1-[protected] dated: 06/June/2017 for your Tikona user id: [protected]
We would like to inform you that we have stopped charging you rentals for the service from 21/June/2017. You will be charged upto your bill cycle date or upto your request date or upto your last usage date whichever is later. If you wish to use the service anytime, you can do so. You would be charged for the services only when you use it @2paise/MB with speed of 4Mbps.
As on date[protected] there is no outstanding payable for your account.
Please feel free to write to us at [protected]@tikona.in.

Regards,
Tikona Care

Verified Support

Jun 24, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Shaikh,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 2 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.