[Resolved] Tikona — Deactivation of internet service

arpitq

Address:	Pune, Maharashtra, 411057
Website:	www.tikona.in

These fraud company tikona is not disconnecting our internet connection even after we have stop using it.
Frequently calling them and letting them know that we don't want to use the service they still not listening. They are giving us bills for each months even when we are not using and calling us to pay.
They had blocked my mail id so that i can't request for disconnection.
Please take strict actions against such fraud company so that they will be shut down.

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Nov 10, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2016

Tikona Digital Networks Customer Care's response "Dear Mr. Paliwal,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.
Post termination the devices will be recovered from your premises and full and final amount will be concluded.

Regards
Tikona Care

Verified Support

Nov 22, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Paliwal,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs. 1, 747.68/- at the earliest.

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services since you failed to surrender the modem even after sending several intimation from our end.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care