[Resolved]  Tikona — Deactivation of tikona id [protected]

Address:600034

I had requested Disconnection & Non-Auto Renewal of my Tikona Account on 8th January 2016 because I'm vacating my premises within a few days. Tikona Account Number - [protected] However, as of date I've not yet received any acknowledgement mail stating that my account has been Deactivated. Neither have I been contacted by any Tikona Field Agent for collection of equipments viz wires, modem and antenna. Kindly ask Tikona Field agents to collect these equipments at the earliest as I need to vacate my premises immediately. Also send me a Confirmation Mail which states clearly that my tikona account [protected] has been deactivated and will not be Auto-Renewed. As per the conversation I had with Customer Care, it was evident that no dues were remaining on my part as on 8th January 2016 as per my communication with Tikona Customer care on 08.01.2016 I have not used this account since November 2015 and oblige me by disconnecting the same with written acknowledgement & removing the equipments from my premises at the earliest. I have saved voice recordings of the conversation with Tikona Customer Care on this matter on 8th January 2016. I'm providing the screenshot of the mail sent to Tikona Customer Care on 8th Jan 2016
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Aug 6, 2021
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Sourik,

Greetings from Tikona.

Please be assured that your concern listed Jan 12, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Mr. Bhar,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on that basis we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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