[Resolved]  Tikona — Deactivation request not being processed

Address:600013
Website:www.tikona.in

Sir,
I have been using tikona net services for some time and since i am getting frequest problems in connectivity i am not able to use the service normally. I had been many complaints but the solution offered was only temporary and the problem continued to plague my usage of their net service.
Thereby i had made a final request for de-activating the service. But deliberately they are not acting on the request and are continuing to keep the line running and they are also sending frequent messages to me as if i have not made a request for deactivation.

I have even paid the bill for the current running month though i am not using their services. I request the forum to instruct the service company to deactivate the connection immediately and also refund the amount of the current bill which i have paid.

Regards
Farida
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Jul 20, 2017
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2017
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care
Verified Support
Jun 09, 2017
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Jun 7, 2017 . Kindly share your details with us for further assistance.

Regards,
Tikona Care
Verified Support
Jun 12, 2017
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care
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