Tikona — Delay in disconnection | |||||
My Tikona ID is [protected]. I applied for disconnection on 13th Sep 2015 and my service request number is "Service Request Number 1-[protected], dated : 9/12/2015 05:15:55 PM". Till date I have not yet received a single call from Tikona and every time I call customer care I get same reply "Sir I have raised the issue and our disconnection will call you with in 24 hours". Moreover my billing date is 27th of every month so, I was told I will have to pay the bill for Sep and I shall not be getting bill for the period of not using i.e after my billing date and now I am getting bill for the month of Oct too. Why should I get bill and pay for it when I am not using and have applied for disconnection before my billing date of previous month. Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Mr. Kumar,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Oct 30, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care