Tikona — Delay in final termination | |||||
Hi, I have drop a mail to Tikona service provider and also talked to them about discontinuation the service of my connection (ID - [protected]) from my home, because of my internet was not working properly & I was facing speed & connectivity issue since 4 month. I have email with me dated 13th October 2015 for the disconnection of the service with the complaint no. 1-[protected] and also I called and talked to their representative to remove the service from my home. They advised me, I can just stop using the service and they can see at their end that there was no usage at my connection after the next billing cycle i.e. on 26 October 2015. But still they are sending me monthly Bills and asking me to pay the bill. Also the time I used their service they never provided me the correct service as. Please do needful. Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Dear Mr. Gehlot,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona Care
Dear Tikona,
Billing Account Number:[protected]
USER ID: [protected]
I had already requested for cancellation of my account on 13th October 2015 and the same has been sent via email and through a phone call to customer care (service request no. 1-[protected]).
I have paid the dues applicable for the month as well, well in time (this includes 15 days of no-use). You can also verify that all the bills were paid on time before dues dates.
After that also, I was continuously receiving bill even no-use. To take necessary action I have sent many mail to Tikona.[protected]@tikona.in; [protected]@tikona.in for disconnect my connection & register complaint in consumer forum (https://www.consumercomplaints.in) on 12th Dec 2015.
After so many follow-ups the Tikona representative took the equipment provided on 1st May 2016 which confirmed my termination in written.
I got a call from Priya Agarwal (Halai & Co. Advocates) on 15th June 2016 and pressurized me to pay 674.07 Rupees. She was reluctant to listen to any of my points.
I have received a notice dated on 31st May 2016 from them & written “You are requested to make immediate payment of Rs. 674.07 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings”.
Please resolve this issue immediately.
I have all the records and paper bills to confirm there is no payment due. In real Tikona owes my refund.
I want a justification for this matter and I will not be letting Tikona have it easy this time.
Regards,
Raviraj Gehlot
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Billing Account Number:[protected]
USER ID: [protected]
I had already requested for cancellation of my account on 13th October 2015 and the same has been sent via email and through a phone call to customer care (service request no. 1-[protected]).
I have paid the dues applicable for the month as well, well in time (this includes 15 days of no-use). You can also verify that all the bills were paid on time before dues dates.
After that also, I was continuously receiving bill even no-use. To take necessary action I have sent many mail to Tikona.[protected]@tikona.in; [protected]@tikona.in for disconnect my connection & register complaint in consumer forum (https://www.consumercomplaints.in) on 12th Dec 2015.
After so many follow-ups the Tikona representative took the equipment provided on 1st May 2016 which confirmed my termination in written.
I got a call from Priya Agarwal (Halai & Co. Advocates) on 15th June 2016 and pressurized me to pay 674.07 Rupees. She was reluctant to listen to any of my points.
I have received a notice dated on 31st May 2016 from them & written “You are requested to make immediate payment of Rs. 674.07 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings”.
Please resolve this issue immediately.
I have all the records and paper bills to confirm there is no payment due. In real Tikona owes my refund.
I want a justification for this matter and I will not be letting Tikona have it easy this time.
Regards,
Raviraj Gehlot
Dear Team,
As I have received mail from you for Full & Final Settlement Amount is Zero Rupees dated on 04th July 2016
“Dear Mr. RAVIRAJ GEHLOT,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has already been terminated.
Mentioned below are the Full and Final Settlement details for your Account no.[protected] :
Amount Payable : Rs 00:00/- “
But Still I am receiving emails to pay tikona bill every month.
kindly do needful ASAP.
Regards,
Raviraj Gehlot
![]()
As I have received mail from you for Full & Final Settlement Amount is Zero Rupees dated on 04th July 2016
“Dear Mr. RAVIRAJ GEHLOT,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has already been terminated.
Mentioned below are the Full and Final Settlement details for your Account no.[protected] :
Amount Payable : Rs 00:00/- “
But Still I am receiving emails to pay tikona bill every month.
kindly do needful ASAP.
Regards,
Raviraj Gehlot
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Dec 12, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care