[Resolved] Tikona — Delayed in data updation & earlier unused data taken back id no.[protected]

Ravi Khandelwal99

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411019
Website:	www.tikona.in

I refer to my above id vide which 53 gb data was left over unused and before due data i have recharged the account, due to some issue was not able to select the voucher for the charge amount. I had been following up with tikona customer care for updation of the recharge amount data, every time commitment was given that in 24 hrs but after 8 days (I. E 192 hrs) the data was updated after making 15 calls to tikona care. Regret even today my unused data of 53 gb is not being updated. As i shared with tikona i am 80 years senior citizen and cannot do such follow up with service provider. Once again request to immediately update the unused data of 53 gb immediately to my account.

Mrs. Vimla khandelwal

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Dec 28, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2016

Tikona Digital Networks Customer Care's response Dear Ms. Khandelwal,

Greeting from Tikona,

Please note that as you are in Unifi3999 plan so the remaining balance will not be carry forwarded as you have recharged with BF Bonus voucher.

We would like to inform we have activated your voucher of BFBONUS voucher3000 on 15th November 2016, Now you can use uninterrupted services.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care