[Resolved]  Tikona — demand notice from tikona for false allegations

Address:	Pune, Maharashtra, 412308
Website:	www.tikona.in

This request is against Tikona Infinet Limited for my Customer Id: [protected] and Billing Account Number:[protected].
I stopped their service approx. 1 year back but recently they sent me a sudden bill amount after approx. 1 year of service discontinuation.
I started using Tikona broadband services on 29th April 2017 and after 7 to 8 days of worst service experience I lodged a request to discontinue service and discontinued it from my end. I received many call from Tikona to avoid discontinuation but I was so frustrated with their Internet services so not accepted their offers anymore. I also asked them to collect power adapter and accessories from my house and they said that their back-end team will contact me soon on it.
I never received a single call from their back-end team neither any mail nor any call about information of backend executive. I have checked from others that, when you discontinue your services, they send a mail from tikona.[protected]@tikona.in with complete details and contact numbers but in my case they haven't sent me that. I continued to receive many calls from Tikona where they were offering many new plans but I denied every call from them. I also asked them to collect accessories but no reply from them. I received mail from them where they mentioned that, my Rental is stopped and I will not charge anymore for anything.
Suddenly after 1 year, they send me a bill amount of 1475 for their power adapter and accessories which they setup during installation. I don’t have any information about Modem since it was installed somewhere at Roof top with shared connection from others and only 1 wire came inside my house with a power adapter only. I still have that power adapter with me which I was ready to surrender from past 1 year. But they are not sending any executive or providing me any details where I can submit that. Just giving me many false information that they tried to contact me but my phone was not reachable. They said that they send me mail as well, but I don’t have any mail from them regarding accessories collection. I asked them for details but they are not sending that as well.
In short, I just say that, I did not get any authorized person from them for all this matter of dispute with whom I can speak but receiving only mails. Recently I received a Legal message from them where they were threating me for Legal action. I am totally frustrated from this now and want to close this as soon as possible.
So here I request Consumer Forum for their intervention on this. I am attaching a document which is having complete mail communication between me and Tikona. All bills and receipts are attached into it.