[Resolved] Tikona — demand notice : incorrect billing

mansi khare

Address:

400063

I was using tikona wifi broadband connection till 10th may and asked for termination of connection 5 days prior as i was moving out of india and had no means of communication apart from mails.
Still tikona did not terminate my connection and kept charging me for the period. As i had cancelled the same over customer centre call and not mail they are not acknowledging the termination.
Since then they have been sending me mails repeatedly for payment every month to which i have replied several times without any reply from them.
Recently they sent me a demand notice for payment failure to which will result in a legal notice from tikona.
Id: [protected]
Need help regarding this fraud.

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Oct 8, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Khare,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.