[Resolved]  Tikona Digital — Highly Irritating interrupted connection, service issues followed by Harassment from Tikona

Address:

Pune, Maharashtra

I took Tikona connectionon 24th April'2013 (Subcriber Id# [protected] in Pune). Since June' 2013 I started getting interrupted connection from Tikona. I called the customer service several times and issue was resolved temporarily but never got continuous service since then. Finally Tikona guys admitted that there is a tower collapse in my area and would take 10-15 days for repair. I waited but the problem persisted. Finally, I spoke to Ms. Varsha from customer service (Complaint Ref# 1-[protected]) on 22-9-13 & she promised me bill waiver for the bills I paid since June due to interrupted connection. Even the Engineer who came for repair had admitted to tower collapse sometime before June. Finally I kept my connection under safe custody as suggested by Tikona. After expiry of custody period I got a call from Tikona to check if I want to continue. Fed up with the service I asked for disconnection (Disconnection Request # 1-[protected] Dt:[protected] Tikona sent me a final bill claiming dues of Rs. 322.00 from me. When in fact Tikona was supposed to reimburse me for the bills I paid (in full) even during interrupted service period (from June to Sept'2013). Now I am getting harassment calls from Tikona claiming legal action. In fact legal action should be taken against them for not reimbursing me even after promise. I hope consumer court will take appropriate action and slap a heavy fine to Tikona for charging customer even after providing interrupted service. Customers should not pay for what they did not use. Tikona cannot claim complete use when they fail to provide continuous service for months. Sincerely, Nitin Kanade