[Resolved] Tikona Digital Internet Provider — Not able to use internet even after payment | |||||
I have recharge color voucher Rs.599 but stilll not able to use internet due to just Rs. 3 is outstanding. Now their website wont allow to pay my unbilled amount (Rs. 3) even i tried with Rs 100 but still their system won't allow to pay. So, due to bug in their system, i am not able to connect my internet service for atleast a week even after successful payment of Rs. 599. More importantly, their telcaller, Sales + Technical + superiror are very unresposive and nobody trying to resolved the issue. Techical caller informed to contact sales and sales team informed to contacct technical team. STRONGLY SUGGEST NOT TO USE TIKONA FOR THEIR WORST SERVICE. Thanks Naimish Was this information helpful? | |||||
Nov 18, 2016 Complaint marked as Resolved Verified Support May 19, 2016 Tikona Digital Networks Customer Care's response Dear Naimish, Greetings from Tikona. We have noted your post. In order to assist you further we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY1987 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in Regards Tikona Care Verified Support May 20, 2016 Tikona Digital Networks Customer Care's response Dear Naimish, This is a gentle reminder to follow-up on your concern listed on May 18, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSE1987 in the subject line. Regards, Tikona Care Verified Support May 23, 2016 Tikona Digital Networks Customer Care's response Dear Subacriber, Gentle reminder # 2 We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line. Regards, Tikona Care | |||||
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