[Resolved]  Tikona Digital Networks Private Limited — Connection revoked without settlement o[censored]nused balance-[protected]

Address:

Hyderabad, Andhra Pradesh, 500035

Hi,

I stay in Hyderabad, I took the connection of Broadband (account number [protected]) with Tikona Digital Networks Private Limited (service provider) and have done the recharge for my prepaid account. In the month of February 2017 their team visited my premises and started dismantling the connection by saying that it was company decision . When inquired about my unused balance, they were skeptical and then I warned them not to remove the connection with out proper initiation and settlement. The reinstalled the connection and left by saying that they would initiate the settlement. They returned back to my apartment when I went to my office and dismantled every thing with out proper notice. Since then I have been chasing them for the settlement, made many calls to the customer care as well as local engineers who has done the dismantling but not getting proper response. This is completely sheer deceiving the customer. I request this forum to take this to the appropriate authorities and ensure that my account is settled.