[Resolved]  Tikona Digital Networks Pvt. Ltd. — Harassment post disconnection of Internet Services

Address:

Mumbai City, Maharashtra

Dear Sir, I had subscribed for Internet service from Tikona Ltd. But the internet connectivity was uneven and often we had to call their customer care and lodgecomplaint. My internet plan was quarterly and I paid the amount at the beginning of every quarter. My last payment was in October 2013, for the period 26thOctober 2013 to 25th January 2014. But in November 2013, the internet connectivity was lost totally. I was out of country at that time and I asked my parentsto lodge complaint with Tikona Customer care, but they could not resolve the problem. Later it was found that the power of Tikona transmitter in our area hadto be reduced and hence the issue. Later the official from Tikona approached us with the offer to install their transission tower on the terrace of ourapartment. In return, we were offered free internet subscription for 1 year. The proposal was discussed among our society committee (The copy of theirproposal is attached along). But later the Tikona official took back their decision and they did not contact us later.On 25th of January 2014, at the end of quarterly subscription period, another Tikona official approached us and asked for cheque for next subscriptionquarter. As directed by me, my father Mr. Krishnanand Shirali, told the person that we were unhappy with their service and poor internet connectivity & askedthe person to disconnect the internet and cancel our further subscription. Even after asking them to take back their instruments and cancel our internetsubscription, they did not send anybody for a month. Finally on 26th February, their official came and took all their instruments. We could not use theirinternet service till this time as their NETWORK WAS ALWAYS DOWN.After I came back to Mumbai, around third week of March, I received a call from this women who claims to be a lawyer from Delhi court. She asked me to paymoney to Tikona in half an hour failing which, a case will be logded against me in Delhi court. She threatened me that if I failed to comply with theirdemand, we will have to go Delhi with our lawyer and fight the case. She then called on my father's mobile number and demanded money. We have been receivingcalls everyday, threatening us to pay the money or else we would have no choice but to fight a case in Delhi. "Delhi mei aake court ke dhakke khaane padenge"was what she said. We have been upset and everybody in our family is tensed since then. I found that I am not the only person facing this problem and thatthere are several others and they have expressed their problems across different blogs. I request you hereby, to lodge a complaint on my behalf against thecompany which calls and gives false threats to the people, asking them money. Regards, Mithun