[Resolved]  Tikona Digital Networks Pvt. Ltd. — Not refunding after 4 months of disconnection

Address:	Surat, Gujarat, 395006
Website:	www.tikona.in

My name is Kartik Kachhadiya. I was using internet broadband service from Tikona since last 3.5 years. Network problem started in October, 2015. I have complained many times about network issue and after almost 1.5 month the area manager Mr. Jayanti came to my home, he tried himself and found the network feasibility problem in my area. He reported in December 2015 about the issue. He told me that i will get my refund of Rs. 5385 within 45 days from the disconnection. Tikona disconnected my service on 1st January, 2016 and collected their devices on 19th January, 2016. After that day, I called too many times to customer care for refund process. Everytime they told me that i will get my refund within a particuler date given by them. They removed my old complains from my tikona selfcare account and when I asked for that, they gave me a new complain number on 22nd March, 2016. The complain number is 1-[protected]. I was told that I will get my refund within 22nd April, 2016. But, I know that they will give me a new date after 22nd April and will continue this cycle to make me fool. I hope Consumer Complaints will help me get my problem soled.