[Resolved] Tikona Digital Service — Harassment for payment o[censored]ndue amount | |||
Respected Sir/Madam, I would like to bring it to the notice of this forum that Tikona Digital Networks has been harassing me with regard to the payment of Rs.873 which I am not liable to pay to at all. This is because I haven't been using their services for the month of October and November. Although I paid the bill for the month of October and applied for disconnection in the same month itself on 21st October wherein they assured me that after I receive a call form their Customer support for "Reason of Disconnection". Their Customer care executives kept harassing me to continue with their services when I made it very clear to them every time that i wasn't interested. Inspite of asking for disconnection through phone as well as emails it took tikona well over two weeks to disconnect my services and now they have the audacity to ask me to pay the bill for the month of November as well. Also, I had also mentioned that their belongings of the adapter and the Ethernet cable would be gladly returned by once their representative or engineer calls me and asks for collection the very same day. I haven't received any call from their engineer - Promod/domnic[protected]/[protected] which they mentioned in the e-mail. On the 12th of December they have hired an advocate who threatened me to slap a case against me in the Delhi Civil Court and asked me to pay the amount which she has no account of!!! Also warning me that if the payment is made online, the case will be dropped and you won't have the hassle of a court case. Also, Tikona Digital Networks has provided extremely poor service during the duration of the connection and I have the complaint numbers as well as the ID to furnish against such poor service. I also have email proof of how outrageously bad their service was once the complaint was made and sometimes took them well over 5 days to resolve a couple of complaints. In case this proceeds to legal action I demand compensation from Tikona Digital Networks for poor and/or no service when a complaint was registered. I want immediate action to be taken against Tikona Digital Networks for fraud, Harassment and mental torture over payment of an amount that I am not liable to pay as well as cheating when it came to providing services. I have all written as well as telephonic proof of this fraud, cheating and harassment carried out by Tikona Digital Networks which i will furnish when need be. W, Ferrao Service ID No [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Respected Sir/Madam,
I would like to bring it to the notice of this forum that Tikona Digital Networks has been harassing me with regard to the payment of Rs.873 which I am not liable to pay to at all. This is because I haven't been using their services for the month of October and November. Although I paid the bill for the month of October and applied for disconnection in the same month itself on 21st October. They assured me that after I receive a call form their Customer support for "Reason of Disconnection", the service will be disconnected. Their Customer care executives kept harassing me to continue with their services when I made it very clear to them every time that i wasn't interested. Inspite of asking for disconnection through phone as well as emails it took tikona well over two weeks to disconnect my services and now they have the audacity to ask me to pay the bill for the month of November as well. I have the disconnection request and date to produce as evidence.
Also, I had mentioned that their belongings of the adapter and the Ethernet cable would be gladly returned by me once their representative or engineer calls me and asks for collection the very same day. I haven't received any call from their engineer - Promod/domnic[protected]/[protected] which they mentioned in the e-mail.
On the 12th of December they have hired an advocate who threatened me to slap a case against me in the Delhi Civil Court and asked me to pay the amount which she has no account of !!! Also warning me that if the payment is made online, the case will be dropped and you won't have the hassle of a court case so that they get their illicit money demands.
Also, Tikona Digital Networks has provided extremely poor service during the duration of the connection and I have the complaint numbers as well as the ID to furnish against such poor service which are well over 15. I also have email proof of how outrageously bad their service was once the complaint was made and sometimes took them well over 5 days to resolve a couple of complaints. In case this proceeds to legal action I demand compensation from Tikona Digital Networks for poor and/or no service when a complaint was registered. I want immediate action to be taken against Tikona Digital Networks for fraud, Harassment and mental torture over payment of an amount that I am not liable to pay as well as cheating when it came to providing services. I have all written as well as telephonic proof of this fraud, cheating and harassment carried out by Tikona Digital Networks which I will furnish when need be or in a court.
W, Ferrao Service ID No [protected]
I would like to bring it to the notice of this forum that Tikona Digital Networks has been harassing me with regard to the payment of Rs.873 which I am not liable to pay to at all. This is because I haven't been using their services for the month of October and November. Although I paid the bill for the month of October and applied for disconnection in the same month itself on 21st October. They assured me that after I receive a call form their Customer support for "Reason of Disconnection", the service will be disconnected. Their Customer care executives kept harassing me to continue with their services when I made it very clear to them every time that i wasn't interested. Inspite of asking for disconnection through phone as well as emails it took tikona well over two weeks to disconnect my services and now they have the audacity to ask me to pay the bill for the month of November as well. I have the disconnection request and date to produce as evidence.
Also, I had mentioned that their belongings of the adapter and the Ethernet cable would be gladly returned by me once their representative or engineer calls me and asks for collection the very same day. I haven't received any call from their engineer - Promod/domnic[protected]/[protected] which they mentioned in the e-mail.
On the 12th of December they have hired an advocate who threatened me to slap a case against me in the Delhi Civil Court and asked me to pay the amount which she has no account of !!! Also warning me that if the payment is made online, the case will be dropped and you won't have the hassle of a court case so that they get their illicit money demands.
Also, Tikona Digital Networks has provided extremely poor service during the duration of the connection and I have the complaint numbers as well as the ID to furnish against such poor service which are well over 15. I also have email proof of how outrageously bad their service was once the complaint was made and sometimes took them well over 5 days to resolve a couple of complaints. In case this proceeds to legal action I demand compensation from Tikona Digital Networks for poor and/or no service when a complaint was registered. I want immediate action to be taken against Tikona Digital Networks for fraud, Harassment and mental torture over payment of an amount that I am not liable to pay as well as cheating when it came to providing services. I have all written as well as telephonic proof of this fraud, cheating and harassment carried out by Tikona Digital Networks which I will furnish when need be or in a court.
W, Ferrao Service ID No [protected]
Dear Mr. Serrao,
Greetings from Tikona.
We confirm that out team member will visit your place for CPE device recovery on Monday. Once it is recovered, we will process the full and final settlement of your account.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in.
Regards,
Tikona Care
Greetings from Tikona.
We confirm that out team member will visit your place for CPE device recovery on Monday. Once it is recovered, we will process the full and final settlement of your account.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in.
Regards,
Tikona Care
Dear Mr. Serrao,
Greetings from Tikona.
We confirm that your account has been terminated. Post the termination, an outstanding amount of Rs 872.97/- for full and final settlement of your Tikona service account
We have sent you a detailed breakup on your registered email address
To make online payment follow the link: http://www.tikona.in/online-payment
We request you to clear the payable amount to avoid bill reminder calls for your account.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We confirm that your account has been terminated. Post the termination, an outstanding amount of Rs 872.97/- for full and final settlement of your Tikona service account
We have sent you a detailed breakup on your registered email address
To make online payment follow the link: http://www.tikona.in/online-payment
We request you to clear the payable amount to avoid bill reminder calls for your account.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
yes ..tikona is worst and mentally torture the customers stay away from tikona
so dont choose the tikona my suggestion is to go for local isp or beam as they resolve the things fastly what the joke is even after the disconnection on december i am getting the bill for february 15 2014 .
even after the return of cpe(modem and equipment) how the internet will be used ...that is the tikona ..just stay away from it
so dont choose the tikona my suggestion is to go for local isp or beam as they resolve the things fastly what the joke is even after the disconnection on december i am getting the bill for february 15 2014 .
even after the return of cpe(modem and equipment) how the internet will be used ...that is the tikona ..just stay away from it
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Dec 11, 2013 has been noted and our team is working on addressing the same.
Regards,
Tikona Care