[Resolved] Tikona — Disconnect but still charged | |||
Tikona account number : [protected] I have discontinued Tikona connection two months back. They have agreed to disconnect and stopped the monthly rental. But they are not deactivated the account and keep on sending bills with random amount. I have removed the tikona device (as they are not get back their device) and router as soon as the account got disconnected then in what basis they are charging. Also the customer care keep on calling me and ask why did you disconnect the account. I am not sure how many times I have to repeat the same answer. Also why my account is still in active even I am not using that. Tikona, please bahave professionally. Was this information helpful? | |||
May 16, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jan 13, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Arumugam, Greetings from Tikona. We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||
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