Tikona — Disconnect requested but not at all responding | |||
Tikona broadband User ID [protected]. I got the connection on Aug-15th. There is no proper support from Tikona supporting team. Not properly installed and their engg are not responding properly. so Requested to disconnect last month 24th, without my knowledge they closed my request. Based on request close sms i called again to Tikona. they said i am not picking the call. It is unfair. Then again they registered a ticket. even though i requested them in multiple mails no proper reply for disconnection. still now they are trying to convince but i requested them to disconnect the connection. I have all the Calls recording. As per my payment made for 2 months plan, that ends on Oct 15th. So i disconnected teh devices. i am going to purchase new connection. So please disconnect my connection. i will wait for another 2 days. otherwise i will purchase another broadband connection. i cant pay unused your connection. if at all you are not disconnecting my connection i am not responsible for the bills. Poor Customer care support & service engg(not responding properly even they speaking harshly). Thanks, Arunkumar R Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Mr. Rajagopal,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
I dont know how long it will take to disconnect my connection (since i have requested twice last month and this month 8th), More than 15 days is not at all acceptable. How the customer will trust your support. I dont know what will be the final bill calculation also. since i have paid 2 months charges already and i have requested disconnection request before 2 months completion and i havnt used after 2 months period.
Tikona Customer Care
Still i didnt received any updates.
Any update on my complaints?
But i got the upcoming month bills on time.
Even i didnt used your tikona internet connection.
Still i didnt received any updates.
Any update on my complaints?
But i got the upcoming month bills on time.
Even i didnt used your tikona internet connection.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Oct 26, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care