[Resolved] Tikona — Disconnecting the connection | |||||
My request ID 1-[protected] and I have spoken to Mr.Mahendra, Executive. He had said me that I'll receive a call for disconnection but till today I havent receive a call. And more over I am receiving a call stating that its a feedback call and then asking me to keep the connection or transfer it to family and friends or getting a plan for lifetime. We are not satisfied with the service and thats the reason we want to disconnect. But these company is reluctant to disconnect the connection. We dont want to pay any further charges for the network we are using. That's why we want to disconnect with immediate effect. But there is no response from Tikona networks. Really frustrated. I have made a call on 10th Nov 2016. The connection is in the name of K.S.Ganesan Was this information helpful? | |||||
Dec 21, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Nov 14, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Ganeshan, Greetings from Tikona. Your account disconnection request is in progress and your account will be terminated shortly. Post termination the devices will be recovered from your premises and full and final amount will be concluded. Regards Tikona Care Verified Support Nov 18, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Ganeshan, Greetings from Tikona. We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||||
 1 Comment | |||||
Comments
I never used the Internet for more than three months, I want to end the subscription service . i want Request immediately disconnect service . id [protected], my phone number [protected]
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078