[Resolved] Tikona — Disconnection and mental harassment

Anshuman Roy

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560054
Website:	www.tikona.in

User Id: [protected]

Despite my repetitive complaints on various platforms and unusual formal replies from the company, it has been seen that the issue has reached to its limits and no actions has been taken till date.

Ref No:1-[protected] Date: 22.02.2017
Which has been registered for the disconnection on 07.03.2017 is been still in progress and when asked for the details, then no confirmation is given for the same. I have been kept on hold for several minutes and then unusual out of context points are been given to restore my connection. Not a single point of progress is done and they are fooling me from the day one.

Also Date: 22.02.2017
Complaint has been registered for the speed and connection issue. My plan is 6 Mbps unlimited plan, which due to the company's technical error was made less than 1 Mbps speed. when a complaint was registered no action was taken and still in progress. Rather the net connection was totally stopped from 22.02.2017, whereas the payment is done till 07.03.2017. and thereafter it was requested to disconnect.

I had forwarded several mails and phone calls to customer care.I had to spend Rs.50 daily in calling the customer care which has almost cost me more than Rs. 300 till date. No one bothers to resolve the issues, rather yesterday I received a call after 3 days of my complaint. The customer care executive again started explaining me and tried to insist me in keeping the connection. This has been a mental harassment to me that is done by the company. Every time they assure me the resolution will be done in 2 hours and not a single progress is seen. I am not paying 1200 bucks monthly to the company to sit ideal and to check on their technical issues.

I need a complete half month (Around Rs.600 ) refund from the company because the connection is disrupted 15 days before the stipulated time given to them.

I am hereby attaching my complaint registered, my payments that is done to the company (No due till date), and my session history from 07.02.2017 to 26-02.2017 which account to usage of around 34 Gb only.

+3 photos

Was this information helpful?

No (0)

Yes (0)

May 10, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Feb 26, 2017

Updated by Anshuman Roy User ID: [protected]

Tikona,

Please stop fooling out people. You customer care people are very much clever escaping the issues and harassing people like anything.

I will put you up with a proof of what kind of rubbish things you can do for your safe side play.

I received a call today at 3.30 pm today regarding the technical issue, which I made clear that I am not going to use your service in any condition, in reply the customer care executive told me that the other concerned department will call me regarding the same.

Now at 4.50 pm I again received a call where I was again told about the same procedure. I again asked them to disconnect the connection. The conversation went for 9-10 min where no such fruitful solution was given.

Again after 1 min after the call I got a single ring miss call from your customer care and simultaneously a sms and an e-mail came to me that your customer care called me up and I dint pick up the call.

Are you people serious? Do you ever realize that what is going to happen next ?

How much clever you people can be is seen through your worst services.
I am also attaching the call log, sms and mail as a proof.

I will keep all the mail as a proof of the worst services that was served to me by your company.

Verified Support

Feb 28, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Roy,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Mar 01, 2017

Updated by Anshuman Roy I was assured that the process would not take more than 7 days. And from the last 2 days customer care is calling me and again repeating the same things and urging me to continue with my service. When I ask about the status of my disconnection, they do not reply and say that it is in process. If the concerned department is calling me then why dont have the clear cut idea?? Please stop harassing me by calling me and asking several questions and wasting the precious time. I need an explanation that it has been more than 7 days and no such progress is seen . And for your kind information please stop sending me your formal copy paste materials of stating that it is in progress.
I want an explanation about the progress that has taken in these 7 days and why it is not disconnected till yet.