[Resolved] Tikona — Disconnection for tikona services | |||||
I have asked for cancellation of Tikona broadband services since 21st January 2017. Even after asking for disconnection on 21st January 2017, the customer care executive asked me to make the payment till 6th Feb 2017 which I did, post which I was asked to take a safe custody "Free of Cost" for 2 months. I reluctantly agreed for the same. The "Safe Custody" period got over on 6th April and I received an SMS regarding continuation of services, I mailed the customer care immediately on 6th April notifying them that I am not using the services anymore and I would not like to continue the services. I received few retention calls which against which I politely declined to resume the services. Now, recently, I have received a bill for 1800 rupees for services which I never used. I have mailed customer care many times asking for disconnection. (none of the mails have been reverted upon, the customer care executives only call and confirm that they have received the mail) Today I received a call stating that I have to make the payment for safe custody period as well which was Free of Cost.(In case I want to go for a disconnection) I don't understand that when I have not used the services since 21st January and am asking regularly for disconnection, why does no one in Tikona understand and provide me services I need. Regards [protected] Was this information helpful? | |||||
May 24, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Apr 23, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Devliyal, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, please contact us on our Customercare number[protected]. Regards, Tikona Care. | |||||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
1. I had applied for disconnection on 21st January 2017 post which I received a call stating that I need to make the payments till 06th Feb 2017 as my billing cycle for that period was ending at that time (07th Jan to 06th Feb). I made the payment post discussing the same with your customer care.
2. I was asked again by your customer care to get the safe custody for 60 days free of cost. I agreed to that only on the condition that if I was being charged for the same, the connection should be disconnected.
3. I received an SMS on 6th Apr that the services have been resumed, I informed customer care on 6th April 2017 that I don't want to continue the connection and would not make pay any payments generated post this period as I was not using the connection at all.
4. I received a FNF settlement offer today which stated that I need to pay 1199 as charges for holding period whereas I never used the connection post 21st January 2017 and all safe custody period was free of cost.
5. I have been asked to return the modem. I hereby state that I did not avail facility for using the Tikona modem as I have my own modem. The only installation which was done was rooftop CPE which needs to be collected.
6. It has been a pain dealing with you people for the past 3 months and has caused me enough mental harassment with too much grievance.
Though I have received a mail stating that final FNF will be sent to me again. However I have lost all faith in your operational services and customer care
I have got all the mail's sent to your customer care along with the acknowledgement no's from Tikona customer care
Please ask someone to get the rooftop CPE from my place on Sunday the 7th May 2017.
Please provide a resolution on this ASAP as it's pretty much evident from various social media updates that your collection agency people will start harassing me pretty soon.