[Resolved]  Tikona — disconnection of broadband connection no. [protected]

Address:	Gandhinagar, Gujarat, 382421
Website:	www.tikona.in

Dear Sir/Madam,

I have been using Tikona Broadband connection from last 2 years and my consumer no. is [protected] registered in the name of Nitin Chunarkar. On 26th July 2017, I have requested Tikona Customer Care via email and call for closure of connection. The copy of email attached herewith. They have agreed for same and requested me to use the broadband connection till end of billing cycle i.e. 6th August 2017. The monthly bill for same I have received in month on 11th August 2017. Since I have requested for disconnection of internet connection due to poor service provided by Tikona Broadband.

Today on 15th August 2017, I have called for status on disconnection, to my surprise the customer care told me that your query on disconnection is resolved and your connection is active. And without my confirmation thecley cancelled my request f disconnection unanimously. They have said we can again raise your request for disconnection but it will take 7 to 15 working days.

In this regard I would like to submit that there is probability that Tikona Broadband shall be billing for next billing cycle i.e. 7th August 2017 to 6th Sept 2017.I have again raised the disconnection query confirming them about non payment for bill till 6th Sep 2017.

I want connection disconnected with paying any extra charges as I have already had complaint registered for disconnection as same had been cancelled without my concurrence. also last time I used Tikona Broadband is on 31st July 2017.

Please raise this complaint against Tikona Broadband for timely resolution without further harassment.

Regards,
Nitin Chunarkar