Tikona — Disconnection of internet and harassment for payments | |||
Since July 27, I am asking Tikona digital networks, via mails and customer care support, regarding my disconnection of internet service which i was using, they never resolve my concern and continue charging me for the internet connection i had, since i have given the disconnection request and they did not acted on that i have stop paying the bill for the internet which i haven't used. but now Tikona D.N., collection department calling me 2-3 times per day and text message me 6-7 per day, and harnessing me for the bill amount, it seems everyday they mentally torchered me for the bill payment, and this is effecting my personal life as well as working life? but Tikona doesn't seems to understand this, so please help me in this concern. why should i pay for services which i never used? My Tikona details are my tikona id is user ID: [protected] name: Rohan Pithadiya i have attached first few mails for disconnection and last mail which i have send to customer care few days back, each mail contains complaint ID given my Tikona customer care. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Mr. Pithadiya,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Dear, Tikona Care
after your update, i did not received any mail which stat my connection was disconnected and settlement has been completed, infect you send me bill for November 2015 also, with more penalty charges, since i request your customer care well before my last month billing cycle, and tikona still sending me bills regarding the same.
and more over now your legal department making me fake calls and harassing me if i have not paid, you guys taking legal action all things,
now life is suffering just because you guys not doing anything regarding my connection,
this is really unprofessional behavior by your team.
i am not paying your bill and i am planing to concern my lawyer regarding this.
since now i am fed up with your responses.
if you still care, assign some person to this issue until its full settle.
regards
Rohan
ps. not just reply.. do some action what you have said here.
after your update, i did not received any mail which stat my connection was disconnected and settlement has been completed, infect you send me bill for November 2015 also, with more penalty charges, since i request your customer care well before my last month billing cycle, and tikona still sending me bills regarding the same.
and more over now your legal department making me fake calls and harassing me if i have not paid, you guys taking legal action all things,
now life is suffering just because you guys not doing anything regarding my connection,
this is really unprofessional behavior by your team.
i am not paying your bill and i am planing to concern my lawyer regarding this.
since now i am fed up with your responses.
if you still care, assign some person to this issue until its full settle.
regards
Rohan
ps. not just reply.. do some action what you have said here.
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Oct 21, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care