Tikona — Disconnection of my service

Address:	Mumbai City, Maharashtra, 500060
Website:	www.tikona.in

I have applied for disconnection of my service on 8th of July 2015 but still they have not disconnected and sending bills every month. I have tried so many times calling their customer care but it will say to wait for 4 minutes then hang up saying will receive a call in 48 hrs. Once a ticket also been raised but they have closed it without calling me. I have given my alternative number to call them but they never called me in 3 months and now they after 3 months they send me a bill of Rs. 1480 to pay. I have also wrote to their customer care and appellate authority to disconnect my service and take the cable but they have not replied to my mail or even called me. They are asking me to pay for the service which i have not utilized and I am ready to give their cable back. I have also shifted my house so I tried to calling them so that they can take their equipment which is kept at my old house. Please look into this and do the needful