Tikona — disconnection request as we are moving abroad.

alpeshpawar5

from Pune, Maharashtra

Address:

411027

I have requested for disconnection on 28-aug-2019 and given a req id (1-[protected]), but no action is taken till then. Every day getting calls service calls and they are forcing not to disconnect the service. They said that i will get a full and final payment mail within 10 days but no mail till date. Every time i call the cusotmer care number[protected], they put the call on hold and than after 10 mins they disconnect the call. What type of service is this by tikona. Need a quick action on it as asap.

Tikona user id - [protected]

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Tikona Digital Networks customer support has been notified about the posted complaint.

Sep 09, 2019

Updated by alpeshpawar5 please find the attached screenshot of the mail from tikona regarding the disconnection Request id . Can you take the action ASAP .

Verified Support

Sep 10, 2019

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Sep 10, 2019

Updated by alpeshpawar5 I Have submitted my complain on the forum.tikona.in in Grievances & Resolutions section and its pending for the approval. Please see the screenshot for reference.

Sep 11, 2019

Updated by alpeshpawar5 I Got the below reply from the tikona regarding the permanent disconnection request but didnt got any details regarding my Deposit refund and when they will come to pick up the tikona device. I am trying to call on Customer care number but no one is taking the calls. Can you please take any action asap.Please see the below mail which i got from Tikona .

Dear Customer,

With reference to your request number 1-[protected] dated : 28/August/2019 for your Tikona user id: [protected].

We would like to inform you that we will stop charging you rentals for the service from 14/September/2019.

As being our valuable customer we are attaching 10GB on your account with effective from 14/September/2019 with no validity and no charge for this 10GB. You may continue to use even post 10GB and at 2paise/MB with 4Mbps speed.

As on date 10/September/2019 there is no outstanding payable for your account.

Since you are using the service, we suggest you move to a rental plan to avail benefits on speed and data http://www.tikona.in/ (click on view plans).

Please feel free to contact us on customer care number[protected] or write to us at [protected]@tikona.in with your desired plan.

Regards,
Tikona Care