Tikona — Disconnection request

Tikona — Disconnection request

N nish2020 Aug 12, 2022 Aug 17, 2022 This thread was updated on Aug 17, 2022

I (user id - [protected])have emailed, called and also whatsapp tikona on 26thjuly2022 for disconnection. Also talked to their customer care executive (she introduced herself Tina)on the same day and after discussion with her she raised a ticket(ticket number 1-[protected]) for disconnection and assured me that within 10 days my tikona account will be closed and disconnected and their person will collect the adaptor and other equipment. I have applied for disconnection 20days prior to my next billing cycle, and also stopped using their services from 24thjuly2022(which their customer executive also confirmed on the phone). Two days after the ticket was raised, I received renewal message and email and since then on daily basis I am contacting as well as emailing them to disconnect my service and close my account. But everytime they are giving fake assurance that it will be disconnected within 24 hrs and your request is in progress. From last tlconversations with their executives (Named Tina and Aswini), they told that they have escalated my issue to their senior authority. Now it's more than 15 days( exactly 17th day today) I haven't received their confirmation email, nor my account is closed and disconnected. It's a mental harrasment case. Was this information helpful? No (1) Yes (2)
Tikona Digital Networks customer support has been notified about the posted complaint. Aug 17, 2022 Updated by nish2020 Instead of mentioning multiple times to permanently close my account, they just stopped rentals only. And when I asked their customer care executive still they are saying that your request is in progress and rental has stopped and they have added extra 10GB to my account. Although, I have stopped using their sevices from 24th july 2022 (which their customer care executives also confirmed on the phone calls), why they are continuosly persisting me to avail any offer, which I have directly rejected multiple times. I am receiving false call from their side and even after picking up the call, no one is responding from other side. And they are sending message "we tried calling you but you are not reachable" and this happens many times. I have also provided them my alternate mobile number. But it seems that they are not willing to close my account after requesting them multiple times. I am literally being harrashed by tikona everyday. Please help me in resolving my issue and getting my tikona account permanently closed .
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nish2020

Aug 17, 2022

Instead of mentioning multiple times to permanently close my account, they just stopped rentals only. And when I asked their customer care executive still they are saying that your request is in progress and rental has stopped and they have added extra 10GB to my account. Although, I have stopped using their sevices from 24th july 2022 (which their customer care executives also confirmed on the phone calls), why they are continuosly persisting me to avail any offer, which I have directly rejected multiple times. I am receiving false call from their side and even after picking up the call, no one is responding from other side. And they are sending message "we tried calling you but you are not reachable" and this happens many times. I have also provided them my alternate mobile number. But it seems that they are not willing to close my account after requesting them multiple times. I am literally being harrased by tikona everyday. Please help me in resolving my issue and getting my tikona account permanently closed .