[Resolved]  Tikona — Disconnection Request Incorrect bill

Address:	Thane, Maharashtra
Website:	Tikona

8July2015 Request sent to Tikona Care via my registered email address to suspend the service until further notice All bills at this time were paid 12July2015 I got the email response with the charges for safe custody I confirmed back on the same SR number that I do not want safe custody and need to disconnect the service 20July2015 Automated Mailer received with no resolution After a few days I received a call from a lady by the name I don't remember exactly She was from the customer retentions team This call lasted over 45mins where I was again and again requested to transfer connection to friend or family and not disconnect I was patient not to yell at the women but she did not do anything to help me but rather kept pushing me to transfer 7Sep2015 After months of no action I finally sent an email for transfer of connection to a known person who wanted to try out Tikona 15Sep2015 Since there was no response I sent another reminder on the request 16Sep2015 Got an email stating my phone was not reachable and the request is closed Now I have been sent a bill for Safe custody and non-usage Why on earth should I pay this bill Do you people even understand the meaning of customer service I will not pay the bill