Tikona — Disconnection request still not processed | |||
After hearing that tikona used to loot money from consumer by not disconnecting broadband properly, I submitted the request 10days before my bill date. I submitted on 28/12/15 for disconnection. Request no : 1-[protected]. I even sent an email copy for this to [protected]@tikona.in but still no response from them. I am moving out of chennai on Jan 3rd 2016. Incase my request didnt get processed, I shouldnt be tortured in future by making some lawyer to call from delhi. these issues are faced by my friends. I have email copy for submit request. Dear Tikona, Please process my disconnection request asap. Was this information helpful? | |||
|
Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
This was the email which i sent 2 days before to customercare email. Please check
-----Original Message-----
From: Sathish Kumar S [mailto:[protected]@outlook.com]
Sent: Tuesday, December 29, 2015 10:17 AM
To: [protected]@tikona.in; [protected]@tikona.in
Cc: Sankara Narayanan, Sathish Kumar
Subject: Request no : 1-[protected]
I raised a request for service disconnection today(29/12/2015). Please process this request ASAP. My outstanding amount is nill. Registered phone no *********** and user id [protected]
Sent from my iPhone
-----Original Message-----
From: Sathish Kumar S [mailto:[protected]@outlook.com]
Sent: Tuesday, December 29, 2015 10:17 AM
To: [protected]@tikona.in; [protected]@tikona.in
Cc: Sankara Narayanan, Sathish Kumar
Subject: Request no : 1-[protected]
I raised a request for service disconnection today(29/12/2015). Please process this request ASAP. My outstanding amount is nill. Registered phone no *********** and user id [protected]
Sent from my iPhone
Can you please specify when it will get completed. I raised ticket on 29 Dec.. a week before. Jan 7th next bill should nt get generate.
Dear Subscriber,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKDE3752 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care