Tikona — Due bill amount and harassment from tikona

nishant1989

from New Delhi, Delhi

Address:	Pune, Maharashtra, 411020
Website:	www.tikona.in

My Tikona ID is [protected].

I disconnected my Tikona Broadband last year May month. I called the Tikona service to take their modem back and notified my address also.
That time I got mail from Tikona about Disconnection and due amount on me as mentioned in mail is Rs. 0.0/-. No one came to collect the modem, I called again several times, send them mail also, but none happened and no one came. But I keep getting messages and mails regarding modem submission and all. Also they mentioned penalty charges of Rs. 1500/- on non submission of modem.. Then after that also I called them and told them that I am getting such mails and no one yet came to collect the modem. They said we will look into the matter and all.
But today I got a call from a lawyer(Delhi as she said). She said Tikona has filed a case against me for non-payment of bill.
Below I am attaching the mails screenshots in which I had mentioned earlier to take their modem back from my address.

+2 photos

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Tikona Digital Networks customer support has been notified about the posted complaint.

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Comments

sm777

I have been a victim of the exact scenario and in my case as well, Tikona didn't disconnect the connection rather kept on generating bills with overdue amounts and then, they started threatening calls from fake advocates. I have registered the complaint on Government consumer complaint forums as well. I have all the documented proofs and call records of the fake calls.

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Nishant,

Greetings from Tikona.

Please be assured that your concern listed Jan 24, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Lohakare,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 949.44/- .

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

nishant1989

from New Delhi, Delhi

I have already called the Tikona Customer Care at the time of deactivation of my Tikona Service. That time I got the mail of Tikona service deactivation and amount on me (pending or outstanding) was Rs.0.0/- . So could you please tell me what outstanding amount you are talking about. Because when service deactivated the amount as mentioned in mail is zero rupees. This is so wrong you guys are doing with the customers. I want to know all detailed explanation regarding the outstanding amount you guys imposed on me. If that amount is regarding the modem, then I am not going to pay that amount because no one came to collect the modem. And you can't charge the customers if your men are not doing their work properly.