[Resolved] Tikona — Even after all payment received a bill and now being harassed | |||||
I'm being harassed by so many people for payment of my connection with id [protected] which i had already completed. Connection started on date 14/06/2016 i made a payment of 2156 rs (For 3 months). After 30 odd days speed slowed down and i called customer care. Two boys came and after investigating for 30 mins they told me that i wont get speed because a building is blocking 'field of view' of the antenna i didn't understand and i raised a complaint for cancellation. After some days i got a bill asking for a payment of around 1200 rs as final settlement. I got pissed and called customer care but they didn't answer my calls after which i dropped mails even those went unanswered. Now for last one month i'm getting calls from some people saying themselves lawyers and trying to intimidate me of legal actions in case of non payment. I'm attaching screenshot of my payment receipt mail and all disconnection requests that i made. Please resolve it as soon as possible. Was this information helpful? | |||||
Aug 9, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jun 26, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Agrawal, Greeting from Tikona, We have checked and found your account has been terminated as per your request. We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly. Regards, Tikona Care Verified Support Jul 05, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Agrawal, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||||
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