[Resolved] Tikona — Excess amount for not usage of Internet Connection | |||||
Could you please help to understand my question to your Customer care employee. I had raised my concerns regarding internet connectivity for almost 20 times since Dec'16 to Feb'17. I finally decided to terminate the connection and called Tikona Customer care on 8th Feb'17, but then I got so many calls from Technical Expert team and they promised for issue resolution, and they clearly explained me that no amount will be charged during the days of monitoring. But it went upto 3 weeks time. I clearly told them the issue not resolved at all, and told them to take the device back. Finally the engineer came to my home on 5th Mar'17 to collect the device. It is surprise that I am keep getting call from different person for amount collection of Rs.510.4/- for the usage of btw Feb month, where I didn't used Internet during these period. I have explained them clearly on call with date information and asked the revise the Final amount. But I don't think whether they understood my concern. And again send me the below email today with same amount of Rs. 510.4/- Was this information helpful? | |||||
May 23, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Apr 10, 2017 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We have checked and found that your account has been terminated as per your request. Post devices recovered from your premises, full and final settlement amount will be concluded. Regards, Tikona Care. Apr 13, 2017 Updated by esearchid I got a mail kind of threaten from Tikona today (from: [protected]@tikona.in). It means that no one care about the issue I raised to them including "Appellate Authority". I am loosing my hope to move forward for the solution. Otherwise people like me get such poor service from providers and send threaten mails later.Can some one help me please.  Verified Support Apr 22, 2017 Tikona Digital Networks Customer Care's response Dear Subcriber, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs.610.4/- at the earliest. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Here the problem with full & final settlement. I got the statement to pay Rs. 510.4/-. But If I ask for connection closure on 8th Feb'17, why do I need to pay full amount? As explained your Expert Engineer promised about no charge for the days. It is clearly mistake from Tikona about recovering device and connection termination after a month of complaint raised.
I raised this concern many times with calling customer care (It is also Tolled Number, not Toll free number). And sent mail to "Appellate Authority" and no response from them till Today.
Now, I received another mail today with extra Rs. 100/- added
So what do you mean by concluded? Can you tell me clear explanation of paying this amount.
Regards.