Tikona — Extra Billing Amount of Internet Usage | |||
3-4 months back we were frustrated due to speed of Tikona internet so we decided to stop using tikona and we requested to Tikona representative to close the connection. In response of that your representative told us to use the internet for a month and if you found the speed satisfactory then only pay and continue the service. Besides this, the speed was very slow and we again requested to stop the connection but no action were taken from Tikona and after that they started generating the bill for every month although we were not using it.Now they called us through their lawyer and forced to pay the Billing amount of Rs 1714 for which we are not eligible to pay. Now condition is, we have paid the complete amount because we dont want to include ourselves in court matter. But all the communications were happened on the phone due to which we have lack of proofs. So Í request to consumer court to take very strict action against Tikona Digital Networks and help us to get our money back. Following are our consumer details Consumer No = [protected] Consumer Name = Sagar Nilawar Mobile no = [protected] I am attaching the Payment Slip of Rs 1714 which we paid on 24th DEC 2014 Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 10 Comments | |||
Comments
As we have already said that please close the connection but the Tikona has generated new bill with amount Rs 1714.It seems that Tikona doesn't provide service but generating bills and collecting bill amounts forcefully from customers.
Reply
Then why are you still sending the bills when we are requesting the reimbursement... How fooling things you are doing and showing your status in market
While problem in service the Engineers comes and check the device and then it will says use the internet for a month and if you found the speed satisfactory then only pay and continue the service.But problems as it is they cannot resolve it, like they are sending uneducated pepole for
resolve problems.Important thing is that they making customer fool and forcefully collecting bill amounts.
resolve problems.Important thing is that they making customer fool and forcefully collecting bill amounts.
Dear Raviraj,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB0166 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB0166 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Following are our consumer details
Consumer No = [protected]
Consumer Name = Sagar Nilawar
Mobile no = [protected]
Consumer No = [protected]
Consumer Name = Sagar Nilawar
Mobile no = [protected]
Dear Mr. Nilawar,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated and the devices have been recovered from your premises.
Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated and the devices have been recovered from your premises.
Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Dear Mr. Nilawar,
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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