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Guess what, Last evening at around 7 I had some important office work to do and I could not connect. Tried lot of different things and it connected automatically after 1 hrs but worked with snail's speed. When contacted the support team, I got through an Engr after a wait time of 12 min. And then he checked the details, kept me on hold for another 5 min and gave me same answer. He would take a complaint, the advance or back-end team will work on it and give a resolution in 4-5 hrs. That means no Internet connection and no office work. Same drama continues. And I pay for nothing but screwed up services. And to add up to the list one more complaint: 1-[protected].
When asked for a Supervisor, he said there's some issue with the tower which has been going on from past 1 month and they are not sure when will it be resolved. Why is there no sense of giving a good service to the customer's on taking the money? Why cant TIKONA people use their heads and check for alternate tower, OR tell me on my face they cant provide the service? Why am I been provided with incomplete Service when I have paid full amount??
Not sure what to do. Already fed up calling these guys n number of times.
SO I URGE PEOPLE NOT GO FOR TIKONA IN ANY CASE. Trust me its better without their messed up connection rather than calling them n number of times and causing yourself STRESS.
When asked for a Supervisor, he said there's some issue with the tower which has been going on from past 1 month and they are not sure when will it be resolved. Why is there no sense of giving a good service to the customer's on taking the money? Why cant TIKONA people use their heads and check for alternate tower, OR tell me on my face they cant provide the service? Why am I been provided with incomplete Service when I have paid full amount??
Not sure what to do. Already fed up calling these guys n number of times.
SO I URGE PEOPLE NOT GO FOR TIKONA IN ANY CASE. Trust me its better without their messed up connection rather than calling them n number of times and causing yourself STRESS.
Dear Mr. Pokharnikar,
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU1575 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care