Tikona — Failure to Provide Service, Charging full Rental

Address:

Kolkata, West Bengal

Hi, I had issue with 4mbps Internet connectivity from 22 Jan 2015 to 15 Feb 2015. During the period I had repeated disconnectivity and max speed was always less then 1mbps. After repeated visit of the Engineers the connection was fixed on 15 Feb 2015, they said that this disruption will be compensated in bills. For Feb month bill I received a waiver of Rs 100/- which was totally unacceptable, as the issue dragged for more than half a month. I repeatedly send mail with all details, but they want to earn free money without service. They are making false statement of providing 4mbps connectivity, most of the month my connection is barely 1mbps with repeated dis-connectivity and bad service. TRAI should audit this company for the service they are providing to end user. My SUBID: [protected]