[Resolved]  Tikona — Fake bill generated, even when the connection is INACTIVE.

Address:

Pune, Maharashtra

Tikona is such a fraudulent company. First of all, their services are extremely horrible & I asked for termination of my account on 2nd Feb'15. My bill cycle was from 15th-15th & their representative asked me that the request has been logged & i was told to just turn off the router on 14th Feb so as to prevent bill generation. That's what i did. And for almost a month no one followed up on the disconnection request & after a month a guy came up for collecting the equipments. I handed over everything as is without any damage. All my previous bills are clear, with not even a single penny payable from my end. Astonishingly, a few days back i got the DEMAND NOTICE asking for legal action if 1110/- is not paid within a week! What the hell !! I called them again & after waiting for like 15-20 minutes a guy picks up & on checking at his end, I'm being told that the disconnection usually takes 15 or more days so the bill amount of 1110/- has been generated per the pro-data basis!!! I also got the bill on my email that clearly states 0 MB USAGE !! I sent them numerous emails with regards to this & NOT EVEN A SINGLE RESPONSE from their end. I'm feeling so humiliated & when i call them and ask them to escalate this to the manager or someone senior, in response i hear 'They will also tell you the same thing sir' !!! Man, i'm so so annoyed right now. Right after filing this report, will send this to the Consumer Court also. Please take appropriate action against Tikona. Thank you!