[Resolved] Tikona — Fake bill generation and threatening calls | |||||
I was using tikona wireless service and my consumer id is [protected] and had made the payment of the three months plan after that i moved out of delhi and as i was not using internet still tikona generated the bill against my id. I start receiving many calls and sms from tikona regarding the due amount and over the phone i told them to disconnect my connection still they generate bill for the next month also.Many time on the phone i had tell them to disconnect my connection as i had took only three months plan for which i had made the advance payment at the time of taking the connection. Now after 3-4 months today i received a call from a lady saying that she is calling from delhi civil court and tikona has filed case against me for the non payment of bill and it will spoil my civil image for such a small amount. I told her that how they can generate bill when i was not even using the internet also i had informed them many times to disconnect the connection. She told me that we have to mail them about then disconnection 15 days prior the bill period and its given in the form which i had signed but there was no form given to me and also there no such thing is mentioned on the company website or in terms amd conditions. Its totally wrong act to harasse any consumer in this way and also a wrong way to doing a business. Government should take strict action against these type of companies. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Dear Mr. Kumar,
Greetings from Tikona.
With regards to your concern, we confirm your Tikona service has been terminated.
We would like to inform you that your CPE recovery and full and final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm your Tikona service has been terminated.
We would like to inform you that your CPE recovery and full and final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Apr 16, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care