[Resolved]  Tikona — False bill generation - fraud call demanding money - threatening and harassing consumer

Address:	Mumbai City, Maharashtra, 400078
Website:	tikona.in

Hello All,

I tried my best to raise my concerns through professional communication mediums provided by Tikona with hopes to get them resolved.
But nothing worked and they are now turning into harassment.

I am Tikona Broadband Customer with customer ID- [protected].
Installation was done on March 30, 2016 with three months advance deposit.

From the starting, there was unsatisfactory service, bad on call support and interruptions in internet services.
Numerous time complaints were made on call but, either the complaint was not registered, if it was registered visit of service engineer was not there or delayed without resolution of a problem.

The latest incident happened on June 20, 2016. We talked to your customer care representative named Harsha regarding the waiver in bill amount for the period broadband did not work. It was assured that an Engineer visit will be there before 7PM on that day itself. But as usual it did not happen and even we did not receive SMS containing Engineer number which was supposed to be sent to us in 2-3 hours.

After this incident, we dropped a mail to customer support on June 23, 2016. Specifying our request for refund and requesting disconnection as concerns were not being heard.

In spite of putting our concern regularly, our requests were not heard and bills were generated consistently.
Even there is no coordination between various departments.
As Customer care representative Rasika Chavan at Senior Help Desk committed us a complete waiver and asked us not to pay our current bill.
But we were receiving continuous calls from bill department regarding payments.

Following are the two latest incidences which happened recently.
1) Wednesday i.e. 2 November 2016 around 3PM(can't recall the name of lady caller) from [protected] and,
2) Friday i.e. 21 October 2016 11:18AM, I received a call on the behalf of Tikona from mobile no:- [protected].
The caller named himself as Manish.

Despite discussing the issue, they simply threatened to assault using legal processes.

Kindly find the following History and details of complaints and tickets made in regular interval till now:

- Installation done on March 30, 2016
- No login/Login issue between April 20 to June 8, 2016. Waiver request complain no. 1-[protected].
- June 17, 2016 - Networking Problem, Internet could not connect. complain no. 1-[protected].
- June 18, 2016- CP Performance issue as said by customer care executive. Complain no. 1-[protected].
- June 18, 2016. Engineer Visit Complain No.[protected]. But no visit no resolution

I have mail acknowledgements dropped to customer support .
As Initial amount paid was for three months and We could not use the service even for this duration.
I am unable to understand the basis for further bill payment and that too when we requested a refund already. The refund was accepted by customer support also.

Regards
Santosh Kumar
[protected]