[Resolved] Tikona — false billing

Hariprasag

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600117

We have got a connection from one of the tikona sales executive on august 20th, 2017. We wanted the activation to be done after september 18th, 2017 for which he agreed. We had taken the plan (Adbbm10m650) for 3 months (Till dec 18, 2017) free usage, by paying rs.1750. Its not even 3 months, we have been charged for the usage of 15th oct-15th nov, 2017 with an amount rs 751 (Bill no: tn1117b[protected].

We would like to clarify the issue.

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Dec 8, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care.

Nov 29, 2017

Updated by Hariprasag We have got a connection from one of the tikona sales executive on august 20th, 2017. We wanted the activation to be done after september 18th, 2017 for which he agreed. We had taken the plan (Adbbm10m650) for 3 months (Till dec 18, 2017) free usage, by paying rs.1750. Its not even 3 months, we have been charged for the usage of 15th oct-15th nov, 2017 with an amount rs 751 (Bill no: tn1117b[protected].

We would like to clarify the issue.
Tikona User ID: [protected]
Registered Contact number : [protected]

Verified Support

Nov 30, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that activation date is considered from the date you start to use the services and in your case we have found that from 20th Aug 2017 to 18th Sep 2017 you have used the services and the usage was more than 5.3GBs.

We thank you for your association with Tikona and we look forward to have a long term association with you.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Nov 30, 2017

Updated by Hariprasag Thanks for your reply.

We were not here during 20th Aug-18th Sept 2017. We haven't used your service during that time period. One of your executives have contacted us during this period asking us why we were not using the service.

Say, even if we have used your service in the above mentioned period (which we haven't), the 3 month duration from August 20th would end only on 20th Nov 2017. But, the issue is we have been charged for the usage of duration 15th Oct to 15th Nov, 2017. We wish to know why we have been charged for that.

According to your scheme( which was told to us) we should have been charged only from Nov 20th, 2017. Please clarify the issue.

Dec 01, 2017

Updated by Hariprasag Hello Tikona Services,

we have tried contacting your customer services and the call never gets connected

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Hariprasag

from Chennai, Tamil Nadu

Tikona User ID: [protected]
Registered Contact number : [protected]

Tikona Digital Networks Customer Care's response, Nov 30, 2017

Verified Support

Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that activation date is considered from the date you start to use the services and in your case we have found that from 20th Aug 2017 to 18th Sep 2017 you have used the services and the usage was more than 5.3GBs.

We thank you for your association with Tikona and we look forward to have a long term association with you.

For any further issues/queries, please contact us on our Customercare number 1860 3000 3434.

Regards,
Tikona Care.