[Resolved] Tikona — False commitment

ArchuSS

from Amritsar, Punjab

Address:

Pune, Maharashtra, 411014

Not disconnecting my connection even after several calls since 2to3months.. And generating the bills. When i paid last months bill and again called tikana to cancel the connection on 11 may 2017 executive told me to continue the connection as per hold policy. And i will be not charged the monthly rent and only need to pay 200 rs for 2 months... But now just after a month they have sent me the bill double than my monthly charges (Recurring charges)... Totally filling like cheated and mentally harassed by tikona service

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Jul 16, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Sonawane,

Greetings from Tikona.

With regards to your concern, we will not be able to process termination request on the basis of your post received on Tikona Forum due to validation purpose.

We request you to send us an email to [protected]@tikona.in from your registered email id or you can call our customercare from your registered mobile number to raise a request for termination.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

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Comments

Archu S

from Deulgaon Raja, Maharashtra

Till date not resolved the issue..

First they have raised bill for rs 1800.. where as when I have called to disconnect the service, and wanted to know the process of the same., Tikona committed me and convinced me that my account will put on hold for 2 months and thy would raise the bill of rs 200 for 2 months ... and now cheated and sent bill of rs almost 2000 rs!!! ...Why such false promises???
Is it customers fault ???

Second thing, on which email id i receive the bill from tikona, from that email id i am sending emails for disconnect the service but the emails are declined and saying not registered ID.. it's pathetic.. then how I am receiving your bills ???