[Resolved] Tikona — False commitment, pathetic service. | |||
This is to bring to your notice that I have applied for disconnecting my Tikona service (Plan- 4 mbps) a month ago to your customer care and that is because of pathetic service your team provided to me. They told me that it will be disconnected within a week. But yesterday I got a call from your side and the guy on other side told me first I have to pay around 3500, then only it could get disconnected. This is seriously ridiculous. And I want to tell you that I am not going to pay a single penny when fault is from your side. Even your people doesn't know how to talk to an existing customer. I will go to consumer court against this, if you will not come up with some positive solution in this matter. I am fed up with your irritating service. So this is my humble request to disconnect my connection from your service Asap. User Id- [protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Gorai,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Mar 05, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care