[Resolved]  Tikona — False promises on Relocation and

Address:

Mumbai City, Maharashtra

I have a Tikona connection [protected] and while taking the connection, was assured that Tikona Technical support will check and confirm if the area is covered under network or not and trusting the same input I have gone ahead and taken a Prepaid connection. Initially I was at dahisar, mumbai and did have few issues with network connectivity. As I decided to shift to Thane, I was assured by Tikona Technical support that Thane west and manpada area was under network coverage. Upon shifting to my new place, which is Happy Valley CHS, Manpada Thane, I raised a relocation request and the engineer came after few follow ups to intimate that though Tikona has a Hub centre inside Happy Valley, the network signal strength is poor and promised that his seniors will revrt back. After one week, and many follow up calls, finally a message was received from Tikona that they will not be able to provide Internet data network to me at the new address which is Happy Valley CHS, Manpada Thane for reasons best known to them. Currently I have 25 GB worth data available as credit to me but cannot use it or encash it. Tikona as a Company Policy says they cannot reimburse the balance credit money back to me and hence they have requested me to relocate to another place where Tikona Network is feasible. I find this response from Tikona Monopolistic and reflection of Fleecing attitude. When as a customer I have paid the charges, I feel it is my right to get reasonably good level of services and if the services were not consumed, the consumer must be provided the rightful due back to him/her. Tikona's Company policy of zero reimbursement reflects a Fleecing attitude and showing distrust to the Genuine Customer. Moreover merely quoting policy issue and taking advantage of the Innocent Customer to dupe him by making faulty promises, provide inadequate services and not giving any choice to the customer to get back the rightful balance due to him, is a crime and the customer is losing Money in addition to the discomfort of moving to another service provider. As a Customer, I feel cheated by Tikona and it has also brought to light the fact that as an end customer, we live at the mercy of the service provider. Tikona is taking advantage of this fact and denying me my rightful due. I would request you to kindly initiate suitable actions against Tikona and direct them to reimburse me the money by changing the Policy which is against Customers Interest.