[Resolved]  Tikona — Falsely charging my account even after termination of services.

Address:	122001
Website:	www.tikona.in

Dear team,

I opted for tikona services in the month of april. The request was created a tikona team sent a person to my house for installation. He tried his luck for some time and said that he was not able to get the signals/ping the tower. It was evening and he said that he can not locate tower in the night as the tower needs to be in the direct line. He came back again next day but still could not get the connection. He told me that there are no signals in my area and tikona can not be installed. I let him go.

Few weeks later, in the month of may/june, i got another advertisement for tikona in my apartment. I called the person and a new request was created. This time he tried to ping the network and got some connection. He asked me to pay 3 months rental in advance. I paid him and my account was activated.

With in one week, i started facing connection issues which were communicated to tikona team. Tikona team acknowledged and even gave me a waver for the time my connection did not work.

But the connection issues kept on going and there were some communication issues also regarding the offer i was given at the time of connection. I talked to tikona team about it and they talked me into paying the rental as then told me that they are charging me correct amount.

I was very frustrated from tikona services but i had already paid 3 months rental in advance. I continued using these services for the time.

I was told that my billing cycle is from 25th of month. Keeping this in mind, i raised a request in customer care by calling around the same time in september to officially close my account because tikona services were not working fine. My request was escalated to technical team. I got few calls from them and every time they told me that i need to keep my connection open and login periodically. They said that few gbs are added to my account and no charges will be made against this because tikona team is testing the connection and trying to figure out the cause of connection issues. I did what i was asked because i thought it might help other customer in the area.

Later when i enquired about the connection closure, i was told that i would be charged based on my last login time. I was very surprised with the behaviour of the team and i shut down my router. After the billing cycle, i started getting the emails to pay the bill of more than 600 rs.

I replied to tikona that i have stopped the connection in september, so i should not be charged. Even then, tikona kept me charging monthly rentals and did not bother to reply or provide me clarification.

Tikon team did not provide me the services mentioned in the service agreement but are very keen to considering legal proceedings criminal as well as civil against me for not paying amount which you are falsefully charging me.

Check your record, verify my data usage during the time i had your connection and take a call on this amount.