Tikona — Forcing for payment when i've already asked to disconnect my account. | |||||
Well, as already mentioned in the complaint that people from tikona were calling my back to back for payment when i had already asked them to disconnect. They started billing my account without my knowledge. Below is the mail I had mailed on 11 Feb. Take of the Modem snehal kadam Feb 11 to customercare To Whomsoever it may concern. Take of the modem. And on what basis are you asking me to pay bill. Take it Off. Click here to Reply or Forward 9.06 GB (60%) of 15 GB used Manage Terms - Privacy Last account activity: 3 days ago Details Now that I'm calling them there number is not working On account of service discontinuation due to non-payment, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company in 7 days from the date of this email failing which Termination Penalty charges of Rs.1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form. Please call our ISP coordinator to return our device. You can contact our authorized representative Avinash/Pramod at [protected] for returning the Modem Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Snehal,
This is a gentle reminder to follow-up on your concern listed on May 30, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY3263 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on May 30, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY3263 in the subject line.
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY3263 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care