Tikona — Fraud and assault

Address:	Varanasi, Uttar Pradesh, 221001
Website:	Tikona.co.in

ATTENTION TO TIKONA HEAD OFFICE, Today I received a phone call from mumbai office where the representative assaulted me with outrages bill amount that I owe and threaten me that I will be taken to the high court of Allahabaad with this amount if I don't pay it. Forcing me to pay this amount which I don't owe is fraud and threatening me like this is illegal, as far as I remembered I became a Tikona customer because I was told Tikona has good customer service but my experience has been only bad with Tikona, since I started using Tikona in July but the service was constantly poor and I kept constantly filing complain to Tikona customer care, but no proper action were taken after my complain and I was a dissatisfied new customer, but still I bared and trusted that Tikona will somehow resolve my matter, but I received no resolution from the team after executives visited to my home many times. Then I lost my patience as a new customer and called it to discontinue my service, to my surprise my service was not discontinued and I found out that Tikona representative visited my place logged in and told my family member that my service is discontinued, soon after I got a bill and again to my surprise I found out that the service was not discontinued upon his login, after much arguing I ended up paying bill to close the matter in peace for a total sum of ₹ 1, 200 approx. Around October and again asked the Tikona customer care representative to please close my account once in for all, but nothing as such was done by the Tikona and I kept receiving bills for every month even I did not use the service nor the device in my home worked. THIS IS ILLEGAL AND WRONG! When the representative called and assaulted me for the total amount of ₹ 1, 900 approx. And telling me I will be taken to court over this, I feel ashamed that such a company which I trusted as a new customer failed me in every way. I WOULD LIKE TO TELL THAT I OWE NOTHING ABD I WILL PAY NOTHING! I KINDLY REQUEST THAT YOU CLOSE MY ACCOUNT FOR LOGIN ID [protected] UNDER THE NAME OF RAHUL MISHRA FROM VARANASI, U.P. INDIA ONCE IN FOR ALL TO SAVE TIKONA COMPANY FROM FURTHER EMBARRASSMENT. I HAVE FILED THIS COMPLAIN IN CONSUMER COURT AFTER FEELING DISRESPECTED AS A NEW CUSTOMER BY YOUR COMPANY. PLEASE E-MAIL ME A CONFIRMATION OF THE CLOSING OF MY ACCOUNT ASAP, IF TIKONA WANTS TO SHOW ANY RESPECT TO A NEW CUSTOMER. THANK YOU SINCERELY RAHUL MISHRA